If you still have questions, feel free to contact me via the contact form or at ellen@ellen-chain.com!
Do you ship internationally?
Yes. I ship worldwide. Please note that buyers are responsible for return shipping costs and any customs fees that may apply.
Regarding shipping to the US: Because customs regulations in the US are always kind of changing, I can’t guarantee exactly how a customs official will treat the total declared value
(goods + shipping). However, I will always aim to declare everything transparently and assist you as much as possible with information. In the unlikely event that shipping to the US
becomes impossible for any reason, I will, of course, fully refund all US orders.
Do you offer refunds?
You may cancel your order within 14 days of receiving your item. But please note that buyers are responsible for return shipping costs and any customs fees that may apply.
Is your work NSFW?
Yes. Some of my work contains explicit content. All NSFW items are clearly marked with a 🔞 symbol.
Are group orders possible to save on shipping costs?
In this shop, shipping costs are calculated by weight. This means you can add as many items to your cart as you like, and the correct shipping costs will always be calculated. It's
therefore not possible to save any more on shipping costs.
Will anyone be able to see what’s inside the package?
No. I will make sure all packages are shipped in neutral packaging (even if it’s not as pretty). For the customs description, I will use neutral terms such as “book” and “postcards,” so
no one will be able to guess the content.
My address has changed; can I still change it retroactively?
If your package hasn't been shipped yet, I can still change the address. Please send me an email with your order number. If the package is already on its way to you, there's nothing I can
do. It's possible to request an address change or redirection from your country's shipping company. For shipments within Germany, there's always the option to have the package redirected
to a Packstation (parcel locker). However, this is the buyer's responsibility. I'm always available to assist you, though.
How do I access my shipment tracking information?
Unfortunately, I cannot send tracking numbers through the system. However, every shipment is sent with a tracking number. If you allow me to share your email address with DHL, you will
receive a notification from DHL as soon as your package is on its way. Otherwise, I can send you the tracking information by email. Just send me a short email with your order number.